Quantel backs its products with QCare and SoftCare – our first class, comprehensive customer support program that is designed to ensure that you get the very most out of your investment in Quantel systems. QCare is mission-critical support for your mission-critical Quantel systems, identifying and fixing hardware and software problems quickly and efficiently so that your Quantel equipment continues to deliver in full.
Quantel Support is available 24/7/365, delivered by skilled engineers who will do everything to get you back up and running as quickly as possible, with the minimum of fuss. The sophisticated remote diagnostics built into Quantel systems often enable faults to be fixed over the telephone line.
Should the need arise, spare parts are on hand in remote warehouses worldwide to provide Advanced Service Replacement parts to get you back up and running in the shortest possible time. And if the problem can’t be fixed remotely, then our engineers can quickly be on site to solve the problem.
For more information about Quantel support programs, click here>
QCare Support can be contacted by telephone and email:
In the USA, call toll-free: 800.331.8327
Remote assistance is part of QCare support.
Before using remote assistance, please contact the Quantel helpdesk on the numbers above or by email. Click here to begin remote assistance session.